Terms of Service

1. Definitions

Throughout these Terms of Service ("Terms"), the following defined terms shall have the meanings set forth below:

• "Company," "we," "us," or "our" refers to [Company Name], the operator of the TaskNation platform.
• "Platform" refers to the TaskNation website, mobile application, and all related services, tools, and features operated by the Company.
• "User," "you," or "your" refers to any individual who accesses or uses the Platform, including both Customers and Pros.
• "Customer" or "Client" refers to any individual who uses the Platform to request, browse, or pay for services.
• "Pro" or "Professional" refers to any independent service professional who receives leads, provides quotes, or performs services in connection with the Platform.
• "Service Request" or "Work Order" refers to a request submitted by a Customer through the Platform describing a desired service.
• "Lead" refers to a qualified Service Request that is distributed to one or more Pros for response.
• "Base Rate" or "Initiation Fee" refers to the fee charged to the Customer by the Company to create, process, and distribute a Work Order to Pros.
• "Final Price" refers to the total amount charged by the Pro for the completed service, which may be equal to, greater than, or less than the Base Rate.
• "Content" refers to all text, images, photos, videos, reviews, messages, and other materials submitted to the Platform by Users.

2. Acceptance of Terms

By accessing, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue all use of the Platform.

Your continued use of the Platform following the posting of any changes to these Terms constitutes your acceptance of such changes. We reserve the right to modify these Terms at any time, effective upon posting the revised version to the Platform with an updated "Last updated" date. It is your responsibility to review these Terms periodically.

3. Eligibility

You must be at least eighteen (18) years of age to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years old, that you have the legal capacity to enter into these Terms, and that your use of the Platform does not violate any applicable law or regulation. If you are using the Platform on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

4. Platform Role Disclaimer

SERVICEHUB IS A LEAD-GENERATION AND REFERRAL PLATFORM. THE COMPANY DOES NOT PROVIDE, PERFORM, OR GUARANTEE ANY OF THE SERVICES LISTED ON THE PLATFORM.

The Platform serves as a technology-enabled marketplace that connects Customers with independent service Professionals. The Company's sole role is to facilitate introductions between Customers and Pros by generating, qualifying, and distributing Leads. The Company does not:

• Employ, supervise, direct, or control any Pro or any Pro's work;
• Provide, perform, or guarantee the quality, safety, legality, or timeliness of any service;
• Set or control the final price charged by any Pro for any service;
• Verify or guarantee the accuracy of any information provided by Pros or Customers;
• Act as an employer, agent, joint venturer, or partner of any Pro.

You acknowledge and agree that any contract for services is entered into directly between the Customer and the Pro, and the Company is not a party to any such contract. The Company shall not be liable for any act, omission, negligence, misconduct, or breach by any Pro.

5. Independent Contractor Status of Pros

All Pros who use the Platform are independent contractors and are not employees, agents, joint venturers, or partners of the Company. The Company does not exercise control over the manner, method, or means by which any Pro performs services. Pros are solely responsible for:

• Determining their own pricing, scheduling, availability, and methods of work;
• Maintaining any required licenses, permits, insurance, and bonding;
• Complying with all applicable federal, state, and local laws;
• Paying all applicable taxes, including self-employment taxes;
• Ensuring the quality and safety of their work.

6. Description of Services

The Platform provides the following services:

• Service Request Submission: Customers may submit detailed Service Requests describing the work they need performed, including service category, location, timing preferences, and qualifying details.
• Lead Generation & Distribution: The Company processes and qualifies Service Requests and distributes them as Leads to relevant Pros in the Customer's service area.
• Quote Facilitation: Pros may respond to Leads with quotes, and Customers may compare and select a Pro.
• Instant Booking: For certain services, Customers may book and pay for services directly through the Platform.
• Communication Tools: In-app messaging between Customers and Pros.
• Payment Processing: The Platform may facilitate payment processing, deposits, and escrow services.
• Reviews & Ratings: A system for Customers to leave reviews of completed services.

7. Pricing and Fees

PLEASE READ THIS SECTION CAREFULLY. IT DESCRIBES THE FEES YOU MAY BE CHARGED AND IMPORTANT INFORMATION ABOUT PRICING.

7.1 Base Rate / Initiation Fee

The Company may charge Customers a Base Rate or Initiation Fee ("Base Fee") to create, process, and distribute a Work Order to Pros on the Platform. The Base Fee covers the cost of lead generation, qualification, and distribution and is disclosed to the Customer prior to submission of the Service Request. By submitting a Service Request and agreeing to the Base Fee, you authorize the Company to charge the disclosed amount to your selected payment method.

7.2 Final Service Price

THE FINAL PRICE FOR ANY SERVICE IS DETERMINED SOLELY BY THE PRO AND MAY BE HIGHER, LOWER, OR EQUAL TO ANY ESTIMATE, BASE RATE, OR PRICE RANGE DISPLAYED ON THE PLATFORM. Any pricing information displayed on the Platform (including estimated price ranges, base rates, or average costs) is provided for informational purposes only and does not constitute a guarantee or binding quote. The actual cost of service depends on factors determined by the Pro, including but not limited to the scope of work, materials required, labor involved, time of service, and geographic location.

By using the Platform, you acknowledge and agree that: (a) the Company does not set, control, or guarantee the final price of any service; (b) the Final Price may differ materially from any estimate or Base Rate; and (c) you are solely responsible for reviewing and agreeing to the Pro's quote or pricing before work begins.

7.3 Deposits, Escrow, and Pre-Authorizations

The Platform may require or offer the option for Customers to pay a deposit or authorize a pre-authorization hold on their payment method in connection with a Service Request. Deposits may be held in escrow by the Company or a third-party payment processor until the service is completed or the Work Order is cancelled in accordance with the Cancellation Policy. Pre-authorization holds are temporary and will either be captured upon service completion or released in accordance with the applicable payment processor's policies.

7.4 Milestone Payments

For certain larger projects, the Platform may offer milestone-based payment schedules, where payments are released to the Pro upon completion and Customer approval of defined milestones. The specific milestone schedule will be presented to the Customer before payment is authorized.

7.5 Fees Charged to Pros

The Company may also charge Pros for access to Leads, subscriptions, featured placement, or other premium services. These fees are governed by separate agreements between the Company and the Pros.

8. Payments and Billing

All payments made through the Platform are processed by third-party payment processors (such as Stripe or comparable services). By providing your payment information, you represent and warrant that you are authorized to use the payment method and that you authorize the Company and its payment processor to charge the applicable fees.

You agree to provide current, complete, and accurate billing information and to promptly update your information if it changes. The Company is not responsible for any fees, charges, or penalties imposed by your bank, card issuer, or payment provider in connection with transactions on the Platform.

Invoices and receipts for all transactions will be made available through your account dashboard and may be downloaded in PDF format. You are responsible for maintaining records of your transactions as required by applicable law.

9. Refund and Cancellation Policy

9.1 Base Fee Non-Refundability

THE BASE RATE / INITIATION FEE IS NON-REFUNDABLE ONCE THE WORK ORDER HAS BEEN INITIATED AND DISTRIBUTED TO PROS, except as required by applicable law or as expressly provided in this Section. Once a Lead has been generated and distributed, the Company has performed the service for which the Base Fee was charged, regardless of whether the Customer ultimately engages a Pro or the service is completed.

9.2 Cancellation by Customer

• Before Lead Distribution: If you cancel a Service Request before it has been distributed to Pros, you may receive a full refund of any fees paid.
• After Lead Distribution, Before Pro Assignment: You may cancel the request, but the Base Fee is non-refundable. Any deposit beyond the Base Fee will be refunded.
• After Pro Assignment, Before Service Begins: Cancellation may be subject to a cancellation fee as disclosed at the time of booking. The deposit, less any applicable cancellation fee, will be refunded.
• After Service Has Begun: Cancellation after work has commenced is subject to the Pro's cancellation policy and applicable law. Refunds, if any, will be evaluated on a case-by-case basis.

9.3 Disputes and Partial Refunds

If you are dissatisfied with the quality of a service, you must first attempt to resolve the issue directly with the Pro through the Platform's messaging system. If the issue cannot be resolved, you may submit a dispute through the Platform's dispute resolution process within fourteen (14) calendar days of service completion. The Company will review disputes and may, at its sole discretion, issue partial refunds, credits, or other remedies.

9.4 Refund Method

Approved refunds will be returned to the original payment method within five to ten (5-10) business days. The Company is not responsible for processing times imposed by your bank or card issuer.

10. User Responsibilities and Accuracy of Information

You represent and warrant that all information you provide through the Platform is accurate, current, and complete. You agree to:

• Provide truthful and accurate descriptions of requested services, including the nature, scope, and location of work;
• Maintain the accuracy of your account information, including contact details and payment information;
• Be available and present at scheduled appointment times as agreed with the Pro;
• Provide a safe and reasonable working environment for Pros, including access to the service area and compliance with all applicable health and safety regulations;
• Pay for services as agreed upon in accepted quotes or bookings;
• Not provide false, misleading, or fraudulent information in any Service Request;
• Not attempt to circumvent the Platform to avoid fees, including hiring a Pro found through the Platform for additional work outside the Platform.

The Company relies on the accuracy of User-provided information for Lead generation and qualification. Inaccurate information may result in inaccurate quotes, inappropriate Pro matching, or suspension of your account.

11. Communications Consent

By creating an account or submitting a Service Request on the Platform, you expressly consent to receive communications from the Company and from Pros via:

• Email: Service updates, quotes, confirmations, receipts, promotional materials, and account notifications.
• SMS / Text Messages: Service request confirmations, appointment reminders, Pro responses, and status updates. Message and data rates may apply. Message frequency varies.
• Push Notifications: Real-time alerts regarding your Service Requests, messages, and account activity (if you have enabled push notifications on your device).
• Phone Calls: In limited circumstances, the Company or a Pro may contact you by telephone regarding your Service Request.

SMS Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You may also manage your communication preferences through your account settings. Opting out of SMS may affect your ability to receive timely service updates.

TCPA Consent: By providing your telephone number, you provide your prior express written consent under the Telephone Consumer Protection Act (TCPA) and applicable state laws to receive autodialed and/or pre-recorded calls and text messages from the Company at the telephone number(s) you provide. This consent is not a condition of purchasing any goods or services.

12. Intellectual Property

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, icons, images, audio, video, software, algorithms, and data compilations, are the exclusive property of the Company or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Platform, except as permitted by these Terms.

13. Prohibited Uses

You agree not to use the Platform for any unlawful purpose or in any manner that violates these Terms. Prohibited activities include, but are not limited to:

• Submitting fraudulent, misleading, or fictitious Service Requests;
• Sharing payment card information, Social Security numbers, or other sensitive financial information through in-app messaging;
• Creating multiple accounts to abuse promotions, credits, or referral programs;
• Harassing, threatening, defaming, or discriminating against any User, Pro, or Company employee;
• Attempting to hire Pros found through the Platform for services outside the Platform to circumvent Platform fees;
• Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code of the Platform;
• Scraping, crawling, or using automated means to access the Platform or collect data without prior written consent;
• Introducing viruses, malware, or other harmful code to the Platform;
• Interfering with or disrupting the integrity or performance of the Platform or its servers;
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity;
• Using the Platform in violation of any applicable federal, state, or local law or regulation.

14. Reviews and Content License

Only Customers with verified, completed service engagements may submit reviews and ratings through the Platform. Reviews must be honest, accurate, and based on your genuine experience. Reviews may not contain:

• Profanity, hate speech, or discriminatory language;
• Personal attacks or threats;
• Content that is defamatory, fraudulent, or misleading;
• Advertising, spam, or promotional material;
• Personally identifiable information of any third party.

By submitting Content to the Platform (including reviews, photos, videos, and messages), you grant the Company a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Content in any media or format for the purposes of operating, promoting, and improving the Platform. You represent and warrant that you own or have the necessary rights to grant this license.

The Company reserves the right to remove or modify any Content that violates these Terms or that we deem, in our sole discretion, to be inappropriate, misleading, or harmful.

15. Third-Party Links and Integrations

The Platform may contain links to third-party websites, services, or integrations that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any third-party content, goods, or services.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, ANY SERVICES PERFORMED BY PROS, OR THESE TERMS, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT OF FEES PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (II) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

(c) THE COMPANY IS NOT LIABLE FOR ANY DAMAGE TO PROPERTY, PERSONAL INJURY, OR DEATH ARISING OUT OF OR RELATED TO ANY SERVICE PERFORMED BY A PRO. ALL CLAIMS RELATED TO THE QUALITY, SAFETY, OR LEGALITY OF SERVICES MUST BE DIRECTED TO THE PRO WHO PERFORMED THE SERVICE.

(d) THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

17. Disclaimer of Warranties

THE PLATFORM AND ALL CONTENT, SERVICES, AND FEATURES MADE AVAILABLE THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT:

• THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• THE RESULTS OBTAINED FROM THE PLATFORM WILL BE ACCURATE OR RELIABLE;
• ANY PRO WILL BE QUALIFIED, LICENSED, INSURED, OR COMPETENT TO PERFORM ANY SERVICE;
• ANY SERVICE PERFORMED BY A PRO WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS;
• ANY INFORMATION PROVIDED ON THE PLATFORM, INCLUDING PRICING ESTIMATES, WILL BE ACCURATE.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to: (a) your use of or access to the Platform; (b) your violation of these Terms; (c) your violation of any rights of any third party, including any Pro; (d) any Content you submit to the Platform; or (e) any dispute between you and a Pro regarding services performed or not performed.

19. Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Platform (collectively, "Disputes") shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, except as modified by this Section.

Informal Resolution First: Before initiating arbitration, you agree to first contact the Company at legal@servicehub.com and attempt to resolve the Dispute informally for at least thirty (30) days. If the Dispute is not resolved within thirty (30) days of the initial notice, either party may proceed with arbitration.

Arbitration Procedures: The arbitration shall be conducted by a single arbitrator. The arbitration shall take place in the county where you reside, or at another mutually agreed location, or may be conducted by telephone, videoconference, or online as permitted by the AAA Rules. The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act and applicable statutes of limitations. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Costs: The Company will pay all AAA filing, administration, and arbitrator fees for claims of $10,000 or less. For claims exceeding $10,000, the AAA Rules will govern the allocation of fees.

Exceptions: Notwithstanding the foregoing, either party may bring an individual action in small claims court for Disputes within the court's jurisdiction. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

Opt-Out: You may opt out of this Arbitration Agreement by sending written notice to legal@servicehub.com within thirty (30) days of your first use of the Platform. If you opt out, neither you nor the Company may require the other to participate in arbitration.

20. Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Unless both you and the Company agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, consolidated, or representative proceeding. If this specific provision is found to be unenforceable, then the entirety of the Arbitration Agreement (Section 19) shall be null and void, and all Disputes shall be resolved in court.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. To the extent that any lawsuit or court proceeding is permitted hereunder, you and the Company agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware. Notwithstanding the foregoing, the Arbitration Agreement in Section 19 shall be governed by the Federal Arbitration Act.

22. Termination and Account Suspension

The Company reserves the right, in its sole discretion, to suspend, disable, or terminate your account and/or access to the Platform at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms;
• Fraudulent, abusive, or illegal activity;
• Non-payment of fees owed to the Company;
• Conduct that is harmful to other Users, Pros, or the Company;
• Extended period of inactivity;
• Request by law enforcement or other government agency.

Upon termination, your right to use the Platform will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification, the Arbitration Agreement, and limitations of liability.

You may terminate your account at any time by contacting support or through your account settings. Termination of your account does not relieve you of any obligation to pay fees incurred prior to termination.

23. Changes to Terms

The Company reserves the right to modify or replace these Terms at any time at its sole discretion. If a revision is material, we will provide at least thirty (30) days' notice prior to the new terms taking effect by posting the updated Terms on the Platform and sending an email notification to registered Users. What constitutes a material change will be determined at the Company's sole discretion.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and, if applicable, cancel your account.

24. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or policies published by the Company on the Platform, constitute the entire agreement between you and the Company regarding your use of the Platform and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter hereof.

26. Contact Information

If you have any questions about these Terms, please contact us at: